Refund policy

Last updated: 16.10.2026

Canceling an order

You may cancel a purchase under the Israeli Consumer Protection Law, 1981, within 14 days of receiving the product or the transaction details, whichever is later.

Senior citizens (65+), people with disabilities and new immigrants (up to 5 years from immigration) may cancel a transaction that included a conversation with the business within 4 months, subject to the law.

How to cancel

Send us a cancellation notice on WhatsApp +972 53-355-5065, by phone +972 53-355-5065 or by email allbuy.group@gmail.com (Sun–Thu, 9:00–18:00 Israel time), with your full name and order number. We will confirm receipt and send return instructions.

Return condition

• Products are returned new, unused and without signs of wear, with their tags, in the original packaging and with all parts (such as straps, dust bag and key rings, if included).
• Return shipping is paid by the customer, except for a defective product or one that does not match the order.
• Customers abroad: before sending a product back, contact us for the return address. Customs and taxes paid in the destination country are not refunded by us.

Refunds

We refund within 14 days of receiving the cancellation notice, to the original payment method. By law, a cancellation fee of 5% of the transaction or ₪100, whichever is lower, is deducted. No fee applies when the cancellation is due to a defect or mismatch.

Defective or wrong product

Received a defective product, with an open seam, a faulty zip or a missing part, or a product different from what you ordered? Contact us within 14 days of receipt with a photo or short video of the product. We will send a replacement or refund in full, without a cancellation fee.

Products that cannot be canceled

By law, purchases of products made specially at the customer's request, such as a product with personal embossing of a name or initials, cannot be canceled.